Orders
Can I track my Snag order?
Yes, all US shipping offers tracked delivery, click the link in your dispatch email to see the status of your order.
Your dispatch email has an estimated delivery date to give you an idea of when your parcel will arrive. These dates are not set in stone and your order can arrive slightly before or slightly after these dates.
Can I change my delivery address after I have ordered?
We’ll do our best! Orders can only be changed before your parcel starts it’s journey through the warehouse. Let us know what you need to change and we’ll see if we can catch it. We’ll update you by email. Contact Customer Services as soon as possible: hello@snagtights.com
I am missing an item from my order, what do I do?
Sorry about that. First up, check both your order confirmation and packing slip contained in your order to verify the item that is missing. Then please reach out to customers service who can help you. Email: hello@snagtights.com.
Delivery & Returns
How long does delivery take at Snag?
That depends on where you're based in the US. All our orders are shipped from our US warehouse.
Standard - 3-11 Business days
Priority - 2-3 Business days
UPS Overnight - 1 Business day
Where are my items being sent from?
All our orders are shipped from our US warehouse.
How much is delivery?
We always offer the cheapest, but best shipping available. There are several options available:
Standard - $6.99
Priority - $15.99
UPS Overnight - $84.99
We offer free shipping on all orders over $125.00.
Can I change items in my order after I have placed it?
We’ll do our best! Orders can only be changed before your parcel starts its journey through the warehouse. Let us know what you need to change, and we’ll see if we can catch it. We’ll update you by email. Contact Customer Services as soon as possible: hello@snagtights.com.
How can I return items?
We want you to love your purchase! If you need to return something, here’s how it works:
✅ You have 90 days to return eligible items
🩲 Intimates (Tights, Chub Rubs, Smoothwear & Underwear) – We can only accept returns if the items haven’t been tried on.
👗 Clothing & Bras – These can be tried on, but they must be returned in brand-new condition with all tags and labels still attached. See notes regarding garments bags.
👙 Swimwear – You can try on swimwear, but the hygiene strip must remain in place for us to accept the return.
Notes on Return Eligibility:
If your item came with a garment bag, please include it in your return. Missing garment bags will result in your return not being accepted.
Any items showing signs of wear (such as stains, odors, or damage) will not be accepted for return.
How to Return
- Complete your return through our portal here
- Follow the instructions provided and send your items to us ASAP to complete your return.
- Once we receive your return, our team will check it and get in touch to process your refund or exchange.
Important Notes:
Just a heads-up about return charges:
If you chose our guaranteed returns policy when you bought your items, you can complete your return without any extra fees at all! ✅
If you didn't opt for guaranteed returns at checkout, don't worry—we'll simply let you know what the label fees are while you're setting up your return in the portal.
Keep in mind that label fees apply to each return you send. To save on fees, it's best to group your items from an order together in one return rather than sending them separately! Return packages should only contain items from one order.
Please make sure everything in your package is accounted for. We might not be accept or process items that aren't identified in your return request.
All returns make their way back to our UK warehouse. Since they have a bit of a journey, please allow some extra travel time for everything to be finalised. 📦
If you have any questions, we're happy to help! 😊 hello@snagtights.com.
What are Checkout+ Guaranteed Returns?
Our fantastic new guaranteed returns system allows you to pay a small fee upfront for total peace of mind, just in case you need to send an item back later on! 🛡️
Of course, we want you to fall in love with your new Snags and get the perfect fit straight away, but think of this as your helpful back-up option. 👍
By paying a little in advance, you won’t have to worry about more costly label fees if you do decide to arrange a return down the line. 💰
Please make sure everything in your package is accounted for. We might not be able to accept or process items that aren't identified in your return request.
Am I able to apply Checkout+ Guaranteed Returns across multiple orders?
To apply Checkout+ across more than one order, you'll just need to make sure it's added to each of those orders individually.
Our guaranteed returns system works its magic automatically, so it will only apply to the specific orders where it was purchased.
Don't worry though, you can still return items from any order even without Checkout+ Guaranteed Returns, just follow our usual returns process. 👌
Can I still return if I don’t add Checkout+ Guaranteed Returns?
Of course! Don’t worry, you can absolutely still send items back to us, even if you didn’t opt for guaranteed returns at checkout. 👌
We always recommend choosing guaranteed returns as it offers a much better rate overall for total peace of mind! 🌟
For one-off returns, the process is exactly the same—we'll simply let you know what any applicable label fees are while you're setting everything up in the portal. 📝
Keep in mind that label fees apply to each return you send. To save on fees, it's best to group your items together in one return rather than sending them separately!
Are there charges for returning?
Yes, and we always believe in being super clear about how everything works! Just like shipping your lovely Snags to you, there are similar costs involved in getting them back to us. 🚛
We work really closely with our couriers to make sure we can offer you the most affordable and realistic rates possible. 🤝
We’re so excited to be updating this process to make everything much simpler and more streamlined for you! ⚡
Am I able to exchange items?
We’re so excited to be updating our returns process to make everything much simpler and more streamlined for you! 🚀 Initially, we’ll be focusing on refunds only, but we’ll be adding even more fantastic features as we continue to roll this out.
The option to exchange items is at the very top of our list, and we’ll be working on adding this just as soon as we know the new system is running smoothly. 🔄 Please bear with us—it’ll be with you very soon! ⏳
I have a problem with an item, what do I do?
Get in touch with the customer service team who will be more than happy to help. Send your order details and some pics of the problem. You can contact Customer Services through email at hello@snagtights.com.
Sizing
How do I pick the right size Snag tights?
All you need is your height, dress size and body shape, it’s that easy. Then find them on our size chart below, and there's your Snag size.
Visit our size guide for more information.
How do I pick the right maternity Snag tights size?
We usually recommend getting a size up from your usual Snag size so that you can grow into them. A few of our customers who are normally a size F or G have said that sticking to the same size even when pregnant has worked for them as F and G are made to be even stretchier than A to E.
Product Info
How do I care for my Snag tights?
We recommend washing them on their own for the first time, and washing them before wearing them, as the colour does not always, but may transfer. Officially, you should hand-wash them using a 'non-aggressive detergent'. As busy people, we usually stick them on an 85ºF wash, with similar colours, inside our specially made wash bags (don't forget to add one to your order), or you can even use a pillowcase or lingerie bag. When drying them, please take care, squeeze dry only and avoid direct heat, as it can degrade the stretch.
What materials are used in Snag clothes?
All product compositions are listed on the individual products. We always aim to source the most ethical and sustainable raw materials.
Are Snag clothes suitable for men?
Yes, absolutely. Snag clothes are suitable for everyone.
Do Snag sell medical compression tights?
No, medical compression tights are a made to measure item with different specifications depending on the wearer.
Everything Else
How can I model for Snag Tights?
We love representing as many people as possible in our photos. The best way for us to see your pictures is to tag us on social media, @snagtights or use the #snagtights hashtag. Alternatively, email us: models@snagtights.com
Do Snag do discount codes?
You get the best price, always, so no discount codes are needed. There are multi-buy discounts on all products that are automatically applied at the checkout.
5+ items - 15% off
10+ items - 25% off