Snag Tights FAQ's

Yes, all US shipping offers tracked delivery, click the link in your dispatch email to see the status of your order.

Your dispatch email has an estimated delivery date to give you an idea of when your parcel will arrive. These dates are not set in stone and your order can arrive slightly before or slightly after these dates.

We’ll do our best! Orders can only be changed before your parcel starts it’s journey through the warehouse. Let us know what you need to change and we’ll see if we can catch it. We’ll update you by email. Contact Customer Services as soon as possible: hello@snagtights.com

Sorry about that. First up, check both your order confirmation and packing slip contained in your order to verify the item that is missing. Then please reach out to customer service who can help you. Email: hello@snagtights.com.

That depends on where you live in the US.

There are estimated delivery times once the parcel is dispatched, as a guide below.

US Shipping Times:
Standard - 3-11 Business days
Priority - 2-3 Business days
UPS Overnight - 1 Business day

We always offer the cheapest, but best shipping available. There are several options available:

For orders shipping from our US warehouse:

Standard - $7.99 (Up to 500g)
Standard - $9.99 (500g+)
Priority - $15.99
UPS Overnight - $84.99

For orders shipping from our UK warehouse:

Standard - $10.99 (Up to 1kg)
Standard - $13.99 (1kg+)

Whichever warehouse it ships from, theres no tariffs for you to pay and free shipping on all orders over $150.

Most of your Snag favourites are stocked right in our US warehouse, so they’ll reach you nice and fast.

Because we want to make sure everyone can get the full range of sizes and styles, some specific items might ship from our main hub in the UK. We’ll always show you exactly where your order is coming from on the product page and at checkout.

Don’t worry about any extra costs, either. Even if your order ships from the UK, we cover the fees so you can rest assured you won't pay anymore than is shown at checkout.

We’ll do our best! Orders can only be changed before your parcel starts it’s journey through the warehouse. Let us know what you need to change and we’ll see if we can catch it. We’ll update you by email. Contact Customer Services as soon as possible: hello@snagtights.com

No, you won't have any tariffs on your orders from Snag. We ship to you from our US warehouse.

We want you to love your purchase! If you need to return something, here’s how it works:

✅ You have 90 days to return eligible items

🩲 Intimates (Tights, Chub Rubs, Smoothwear & Underwear) – We can only accept returns if the items haven’t been tried on.

👗 Clothing & Bras – These can be tried on, but they must be returned in brand-new condition with all tags and labels still attached. See notes regarding garments bags.

👙 Swimwear – You can try on swimwear, but the hygiene strip must remain in place for us to accept the return.

Notes on Return Eligibility:

• If your item came with a garment bag, please include it in your return. Missing garment bags will result in your return not being accepted.
• Any items showing signs of wear (such as stains, odors, or damage) will not be accepted for return.

How to Return

1. Complete your return through our portal here
2. Follow the instructions provided and send your items to us ASAP to complete your return.
3. Once we receive your return, our team will check it and get in touch to process your refund or exchange.

Important Notes:

Just a heads-up about return charges:

If you chose our guaranteed returns policy when you bought your items, you can complete your return without any extra fees at all!

If you didn't opt for guaranteed returns at checkout, don't worry. We'll simply let you know what the label fees are while you're setting up your return in the portal.

Keep in mind that label fees apply to each return you send. To save on fees, it's best to group your items from an order together in one return rather than sending them separately! Return packages should only contain items from one order.

Please make sure everything in your package is accounted for. We might not be able to accept or process items that aren't identified in your return request.

All returns make their way back to our UK warehouse. Since they have a bit of a journey, please allow some extra travel time for everything to be finalized.

If you have any questions, we're happy to help! hello@snagtights.com

Our fantastic new guaranteed returns system allows you to pay a small fee upfront for total peace of mind, just in case you need to send an item back later on!

Of course, we want you to fall in love with your new Snags and get the perfect fit straight away, but think of this as your helpful back-up option.

By paying a little in advance, you won’t have to worry about more costly label fees if you do decide to arrange a return down the line.

Please make sure everything in your package is accounted for. We might not be able to accept or process items that aren't identified in your return request.

To apply Checkout+ across more than one order, you'll just need to make sure it's added to each of those orders individually.

Our guaranteed returns system works its magic automatically, so it will only apply to the specific orders where it was purchased.

Don't worry though, you can still return items from any order even without Checkout+ Guaranteed Returns. Just follow our usual returns process.

Of course! Don’t worry, you can absolutely still send items back to us, even if you didn’t opt for guaranteed returns at checkout.

We always recommend choosing guaranteed returns as it offers a much better rate overall for total peace of mind!

For one-off returns, the process is exactly the same. We'll simply let you know what any applicable label fees are while you're setting everything up in the portal.

Keep in mind that label fees apply to each return you send. To save on fees, it's best to group your items together in one return rather than sending them separately!

Yes, and we always believe in being super clear about how everything works! Just like shipping your lovely Snags to you, there are similar costs involved in getting them back to us.

We work really closely with our couriers to make sure we can offer you the most affordable and realistic rates possible.

We’re so excited to be updating this process to make everything much simpler and more streamlined for you!

We’re so excited to be updating our returns process to make everything much simpler and more streamlined for you! Initially, we’ll be focusing on refunds only, but we’ll be adding even more fantastic features as we continue to roll this out.

The option to exchange items is at the very top of our list, and we’ll be working on adding this just as soon as we know the new system is running smoothly. Please bear with us, it’ll be with you very soon!

Just get in touch with our lovely customer service team and they’d be more than happy to help you out! Simply send over your order details and a couple of photos of the problem to hello@snagtights.com and we'll get it sorted for you.

All you need is your height, dress size and body shape, it’s that easy. Then find them on our size chart below and there's your Snag size.

Visit our size guide for more information.

We usually recommend getting a size up from your usual Snag size so that you can grow into them. A few of our customers who are normally a size F or G have said that sticking to the same size even when pregnant has worked for them as F and G are made to be even stretchier than A to E.

We recommend washing them on their own for the first time, and washing them before wearing them, as the colour does not always, but may transfer. Officially, you should hand-wash them using a 'non-aggressive detergent'. As busy people, we usually stick them on a 85ºF wash, with similar colors, inside our specially made wash bags (don't forget to add one to your order), or you can even use a pillowcase or lingerie bag. When drying them, please take care, squeeze dry only and avoid direct heat, as it can degrade the stretch.

All product compositions are listed on the individual products. We always aim to source the most ethical and sustainable raw materials.

Yes!. Snag clothes are suitable for everyone.

No, medical compression tights are a made to measure item with different specification depending on the wearer. But we do sell light compression tights that are perfect for people who are on their feet all day.

We love representing as many people as possible in our photos. The best way for us to see your pictures is to tag us on Instagram - @snagtights - or use the #snagtights hashtag. Alternatively, email us: models@snagtights.com

To make our quality clothing more accessible, we're pleased to now offer flexible payment options. You can invest in your favourite Snag pieces and choose to pay later with Klarna.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, USA residents only. Subject to status. Ts&Cs and late fees apply.

Unfortunately, we cannot accept gift cards on Preorder items or orders containing Preorder items.